Order Despatch
Orders are despatched promptly by post or parcel carrier. Seasonal items such as plants are sent separately with the estimated delivery times stated against each variety both in our catalogue and on our website.
Small items are sent by Royal Mail and larger items by courier. When ordering large items please provide your phone number so that the courier can contact you if necessary.
Please note that when several items are ordered they may not all be delivered at the same time.
'Despatch: Within 24 hours' applies to orders placed online from Sunday to Thursday. Orders placed online on Friday or Saturday will be despatched on Monday. Please note that for Bank Holiday weekends, orders placed Friday to Sunday will be despatched on Tuesday. Please allow 3 to 4 working days for your product to arrive before contacting us.
Delivery Charges
Standard Charges
Packet seed only will incur a carriage charge of £2.99.
All other products incur a carriage charge of £6.99.
If your order comprises of a combination of carriage charges then a combined carriage charge of £7.99 will be applied.
Live Plants
Suttons strives to ensure that all its plants are delivered to you in the perfect condition for planting. While the majority of our nursery plants cope well with slight delays in intransit, sadly, the time it takes to deliver to certain locations in the UK means that we can't guarantee this for some of our smaller plug products and tender bedding and vegetable lines, which do not respond well to the extra journey time. So regretfully while we offer the majority of our live plant offering nationwide, we are unable to ship plugs, bedding plants and tender vegetable plants to the following areas: HS, IV41-IV49, IV51, IV55-56, KW15-KW17, PA34, PA41-48, PA60-PA78, PA80, PH40-PH44, TR21-TR24, ZE1-ZE3.
Unfortunately like many companies in our industry we are currently only able to supply orders to UK based customers, excluding those in Northern Ireland. We are committed to finding a way that we can resume or normal services again as soon as possible. Please accept our apologies for any inconvenience caused.
Delivery Information for Large Non-Standard (Lorry) Items
Large non-standard delivery items will be marked with a Lorry colour 
. Details of the lorry charges are listed below. We may need to contact you regarding delivery so please provide a contact number with all orders. For certain large items that require our 2-Man service the delivery will need to be booked in advance and a specific date and time provided by yourself and confirmed by the courier, please note if you are not at the agreed delivery address at the pre-booked date and time and delivery is not possible then we reserve the right to charge you for the cost of missed delivery and re-delivery.
Prices include VAT where applicable.
Due to courier limitations, we are unable to deliver Lorry items outside mainland UK, to Scottish Highlands, Isles or BFPO addresses.
If an additional item/s is added to your order, then a £2 surcharge will be applied in addition to the lorry delivery charge.
We reserve the right to contact you and advise an additional charge where necessary and are happy to quote for carriage of specific products to more remote areas. Some items may not be available to all areas.
We reserve the right to revise any carriage charges in the event of carrier price increase or other unforeseen circumstances. We will always advise of the carriage charge before payment is taken.
We reserve the right to contact you and advise an additional charge where necessary and are happy to quote for carriage of specific products to more remote areas. Some items may not be available to all areas.
We reserve the right to revise any carriage charges in the event of carrier price increase or other unforeseen circumstances. We will always advise of the carriage charge before payment is taken.
Lorry Colour Charges
- Red - £9.99
- Yellow - £14.99
- Blue - £19.99
- Purple - £24.99
If you have any further enquiries about delivery please contact our customer service team
