Demonstrating Commitment To Outstanding Customer Service
Suttons is pleased to announce that it has achieved a milestone 50,000 5-star reviews on Trustpilot, demonstrating the brand’s commitment to offering an excellent customer experience.
Founded in 2007, Trustpilot is a free and open review platform, working to build trust between consumers and businesses. This online review community connects businesses and consumers through genuine feedback from customers about their buying and service experiences.
Suttons’ Winning Approach
Suttons’ commitment to continuous improvement generates a consistently high level of 5-star reviews:
• Operating the very best plant care at its nursery facilities
• Bespoke and unique packaging to support products in transit
• Best in class courier services, selected to suit product delivery on an individual basis
Kris Collins, Head of Horticulture at Suttons commented:
‘This high level of top scoring 5-star reviews is testament to our commitment to excellence across the entire business. We aim to ensure we consistently produce the best quality garden plants, and ensure they reach our customers in top condition.’
Louise Williams, Head of Customer Service at Suttons commented:
‘We are immensely proud to have reached this milestone, which holds special significance as it’s based on genuine customer feedback. Providing excellent customer service is our top priority, and this achievement gives us confidence that we consistently deliver high standards of care.
It also highlights the dedication and hard work of our customer care team, who go above and beyond to listen to and support our customers. Thank you to all who have placed their trust in us.’
About Trustpilot
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.
Trustpilot is open, independent, and impartial — they aim to help consumers make the right choices and businesses to build trust, grow and improve.
